Our Privacy Policy
Privacy Policy
Woodward and Lane Travel
Effective Date: Jan 2026
1. Introduction
Woodward and Lane Travel ("we", "us", "our") is committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make enquiries, or book travel services with us.
2. Information We Collect
2.1 Information You Provide
* Full name
* Email address
* Phone number
* Billing and payment details
* Passport details (only where required for bookings)
* Travel preferences and special requirements
2.2 Information Collected Automatically
* IP address
* Browser type and device information
* Pages visited and time spent on our website
* Cookies and tracking technologies
3. How We Use Your Information
We use your data to:
* Process and manage travel bookings
* Communicate with you about enquiries or trips
* Provide customer support
* Personalise your experience
* Improve our website and services
* Comply with legal obligations
Send marketing communications (only with your consent)
4. Legal Basis for Processing (UK GDPR)
We process your personal data under the following lawful bases:
*Contract** – to fulfil travel bookings and services
*Legal obligation** – to comply with applicable laws
*Legitimate interests** – to improve services and prevent fraud
*Consent** – for marketing communications and cookies
5. Sharing Your Information
We may share your personal data with:
* Airlines, hotels, tour operators, and travel providers
* Payment processing providers
* IT and website service providers
* Regulatory authorities where required
All third parties are required to respect your data and process it in accordance with data protection laws.
6. International Transfers
Due to the nature of travel services, your data may be transferred outside the UK. We ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.
7. Data Security
We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
8. Data Retention
We retain your data only as long as necessary to fulfil the purposes it was collected for, including legal, tax, and accounting requirements.
9. Your Rights
Under UK data protection law, you have the right to:
* Access your personal data
* Correct inaccurate data
* Request deletion of your data
* Object to processing
* Restrict processing
* Request data portability
* Withdraw consent at any time
To exercise these rights, please contact us using the details below.
10. Cookies
What Are Cookies?
Cookies are small text files stored on your device to help improve your browsing experience.
How We Use Cookies
We use cookies to:
* Ensure our website functions properly
* Understand how visitors use our website
* Improve performance and user experience
Managing Cookies
You can control or disable cookies through your browser settings. Where required, we will request your consent before placing non-essential cookies.
11. Marketing Communications
We will only send you marketing emails or offers if you have opted in to receive them. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
2. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
13. Data Protection Registration
Woodward and Lane Travel is registered with the Information Commissioner's Office (ICO) as a data controller in the United Kingdom.
Our registration number is CSN8835649
You have the right to lodge a complaint with the ICO if you believe your data has been misused.
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
14. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Woodward and Lane Travel
Email: jane@woodwardandlane.com
Phone: +44 1628 329303
15. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly shown at the top.